Exchange and Return Policy

We want every purchase decision to be clear and reassuring. Requests to exchange or return a product may be made within 14 calendar days of actual delivery, subject to the conditions below. This policy does not limit any statutory rights relating to defective or nonconforming products.

Returns and exchanges within 14 days

You may request a return or exchange within 14 calendar days of delivery if:

• The product is unused, uninstalled, and in its original condition.
• It is in its original packaging with all accessories, manuals, and any gifts supplied with it.
• You provide the order or invoice number and the contact details used for the purchase.
• The product is not covered by one of the exceptions below.

The 14-day period starts on the date the product is actually delivered, not the invoice date.

Damaged, incorrect, or nonconforming products

If a product arrives damaged, differs from what you ordered, or does not match its advertised specifications, contact us as soon as possible. Provide your order number and clear photographs where relevant. Enma & Injaz will cover the cost of an accepted return or exchange in these cases.

We recommend checking the packaging, quantity, colour, and size on delivery and noting any visible damage with the delivery representative. Signing for delivery does not remove your right to report a hidden defect or exercise your statutory rights.

Exceptions for change-of-mind returns

A change-of-mind return or exchange is not available for:

• Products that have been used, installed, modified, or damaged after delivery.
• Products made or supplied specifically to a customer’s order.
• Sealed hygiene products after the seal has been opened, where exclusion is permitted by law.
• Products clearly identified before purchase as sold as-is or as final clearance, to the extent permitted by law.
• Minor colour differences caused by screen settings or lighting where the delivered product otherwise matches its description.

These exceptions do not affect statutory rights where a product is defective, incorrect, or nonconforming.

Return costs

• Change of mind: You are responsible for the cost of returning the product. We will explain the return method or cost before you confirm the request.
• Damaged, incorrect, or nonconforming product: Enma & Injaz will cover the cost of an accepted return or exchange after reviewing the case.

Original shipping charges are not refundable for a change-of-mind return unless applicable law or a specific offer provides otherwise.

How to request a return or exchange

1. Contact us through the Contact Us page. Include your order number, the reason for your request, and photographs if needed.
2. Wait for our return or collection instructions before sending the product.
3. When we receive it, we will inspect its condition and check that all accessories are included.
4. We will tell you the outcome. If approved, we will begin the refund or exchange process.

Refunds

Where available, an approved refund will be made to the original payment method within up to 15 business days after we receive and inspect the product and approve the return. Your bank or payment provider may need additional time to show the refund in your account.

Order cancellation

You may request cancellation before the order is handed to the shipping company. Once it has been dispatched, the return conditions above apply; actual shipping costs may be deducted in a change-of-mind case. If we cannot fulfil an order because of stock availability or a technical pricing error, we will notify you and refund the full amount paid.

Warranty and statutory rights

Products covered by a warranty are subject to the terms stated on the product page or in the warranty document. This policy does not limit any mandatory rights under Saudi Arabia’s e-commerce or consumer protection laws.

Last updated: 17 September 2026.