Exchange Policy:

• Upon receiving the products, the customer must inspect them and verify their size, color, quantity, quality, and that they are free from any damage or breakage before signing the delivery note. Anmaa & Enjaz Sanitary Ware Company will not be responsible if the customer signs the delivery note without any comments.
• The customer’s signature on the receipt (paper/digital) constitutes their acknowledgment that the products were received in good condition and conform to specifications.
• The return period is 14 days from the date of receipt without giving a reason.
• This right is extended to 30 days in the event of a manufacturing defect or if the product does not conform to specifications. For purchases made through the website, the return period is calculated from the invoice date in all cases. No return request will be accepted without providing the purchase invoice number or the registered mobile number. To accept returns, the customer must transport the product at their own expense to the company’s warehouses or via a shipping company. The product must be in the same condition as when received, unused, free from breakage or damage, and in good condition. It must be in its original box and packaging, including all accessories and other contents. All offers and gifts received with the purchase must also be included. The company has the sole right to accept or reject the return request.
• The product’s color may vary depending on lighting conditions in the home or during photography. In such cases, we do not accept exchanges or returns. A color difference refers to a significant difference in color between the product ordered and the one received, for example, if the ordered product was white but the product received was black.
• Products sold in the same condition as the last product shown, or sold without a box or packaging, are not subject to our return, exchange, or warranty policy.
• If the customer discovers any defects in the products received, they must notify the company within the return period specified in point one above, before installation or use. The product must be returned in its original packaging and in the condition it was in when purchased. If the product is used, or if the company is not notified of any defects within the specified period, the customer forfeits their right to a return or exchange.
• Enmaa & Enjaz Sanitary Ware Company is solely responsible for investigating and determining the validity of product defects. Exchanges will only be processed if the Quality Management Department, with the approval of the Quality Manager, confirms a product defect. If the product defect is not confirmed, the customer will bear the shipping costs at their own expense.
• Products that are damaged or have a manufacturing defect will only be replaced if the defect or damage is irreparable. The company is not responsible for any damage or malfunction that occurs during installation, use, or improper storage by the customer.

Return Policy:
The customer has the right to return products within 3 days of receipt without giving any reason, provided that the products are in their original condition, unopened, unused, and with all original accessories and packaging. The refund for returned products will be transferred to the same bank account of the customer whose name is listed on the purchase invoice within 15 business days of the warehouse receiving the products. The customer is responsible for ensuring their bank details match the name on the invoice. If there is a mismatch, the refund will be held until the customer verifies the information.

If the refund is requested via card or Apple Pay and the transaction date is older than 15 days, the refund request will be sent to Saudi Payments through the payment service provider. This may take longer as the refund request is manually sent to the relevant banks. Once the claim ID is received, it will be shared with the customer for settlement with their bank.

No fees, shipping costs, or other charges will be refunded if the customer requests a full or partial return.

Exchanges and returns are not permitted after the specified period.

Order Cancellation Policy:

The customer can cancel the order within 4 hours of placing it (if the shipment has been handed over to the shipping company within this period, the shipping fees will be deducted).

If the customer does not respond to the shipping company to deliver the order, the company has the right to cancel the order after it is returned by the shipping company and refund the amount to the customer’s account, deducting the shipping fees.

In the rare event that the product is unavailable after purchase, and in cases where the order may conflict with actual stock or the price may differ due to any technical issues on the website, the company has the right to cancel the order and refund the amount to the customer’s account. The customer will be notified of this by phone call or message.

Warranty:
The warranty for sold products is subject to the terms and conditions specified by Enmaa & Enjaz Sanitary Ware Company.

All water heater products and their accessories are subject to the warranty policy stated for each product.